Privacy Policy

Pickle Grounds is an indoor pickleball facility in Davao City, Philippines. This policy explains how we handle your personal information when you use our website to sign in and book courts, in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules.

For any privacy question or request, email picklegroundsdvo@gmail.com.

• Account details: your email address and, if you sign in with Google, the name and profile picture on your Google account.
• Details you add: your name and mobile number (optional, under My bookings → Your details).
• Bookings: the courts, dates and times you book or cancel, and the price at the time of booking.
• Payments: the amount, status and time of each payment, and the GCash receipt screenshot you upload (it may show your GCash name, number and reference number). Screenshots are stored privately and only our staff can view them, to verify your payment. We keep them as business records.
• Marketing preference: whether you agreed to receive promos and when.
• Security data: your IP address and sign-in times, used to protect accounts and prevent abuse.
• Visit statistics: anonymous page-view counts (which page, rough location by country, device and browser type), so we know how the website is used. This uses no cookies and is not linked to your account.

We do not collect card, bank or e-wallet account details on this website. QR Ph payments are made in your own banking or e-wallet app.

• To create your account, sign you in and keep you signed in.
• To take, manage and confirm your court bookings, and to contact you about them (for example, if a court has to close).
• To keep the website secure: preventing double bookings, fake accounts and repeated failed sign-ins.
• To send promos and news, only if you opt in. You can opt out at any time.
• To meet legal obligations, such as keeping business records.

We process your information because it is needed to provide the booking service you request, because you gave consent (for promos), or because of our legitimate interest in keeping the service safe.

We use only the cookies needed to keep you signed in and to remember booking selections while you sign in. We do not use advertising or tracking cookies. Our visit statistics are cookieless.

We do not sell your personal information. We share it only with service providers that run the website for us:

• Supabase: secure database and sign-in system (servers in Singapore).
• Vercel: website hosting and anonymous visit statistics.
• Google: only if you choose “Continue with Google” to sign in.
• GCash (G-Xchange, Inc.): you send payments from your own GCash app to ours; GCash's own privacy notice applies to that transfer.
• PayMongo (only if we switch on QR Ph card-less payments): payment provider licensed by the Bangko Sentral ng Pilipinas. We would share your name, email, booking reference and the amount so they can create and confirm the payment.
• Our email provider: to send sign-in codes and booking emails.

Some of these providers store or process data outside the Philippines. We use providers with strong security practices. Our staff can see bookings and contact details only as needed to run the facility, and every staff action is recorded.

We keep your account and booking history while your account is active. If you ask us to delete your account, we delete or anonymise your personal information, except records we must keep by law (such as business and tax records), which we keep only as long as required.

Your data is stored in a secured database with strict access rules: customers can only see their own bookings, staff access is limited by role, sign-in attempts are rate-limited, and all connections use HTTPS.

Under the Data Privacy Act, you have the right to:

• be informed about how your data is used;
• access a copy of your personal information;
• correct inaccurate details (you can edit your name and mobile in My bookings);
• object to processing, or withdraw consent for promos at any time;
• have your data erased or blocked, and to data portability;
• file a complaint with the National Privacy Commission (privacy.gov.ph).

To use any of these rights, email picklegroundsdvo@gmail.com. We will reply within a reasonable time.

Players under 18 should have a parent or guardian create the account and make bookings for them.

If we change this policy, we will update the date at the top of this page. Significant changes will be announced on the website.